At King of Pod, we are committed to ensuring your satisfaction with every purchase. If you’re not entirely happy with your order, we’ve got you covered with a clear and hassle-free return policy.
Returns and Exchanges
1. Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Products must be unused, unopened, and in their original packaging for a full refund or exchange.
- For faulty or damaged products, please contact us immediately upon receipt.
2. Non-Returnable Items
- Due to hygiene and safety reasons, opened or used vaping products cannot be returned unless they are defective.
- Clearance or sale items may not be eligible for returns unless they arrive damaged.
How to Initiate a Return
1. Contact Us
- Email us at info@kingofpod.co.uk with your order number, details of the product you wish to return, and the reason for the return.
- If the item is defective, please include photos for a faster resolution.
2. Return Authorization
Once approved, you will receive a return authorization number (RAN) and instructions on how to send the item back to us.
3. Shipping Costs
- Customers are responsible for return shipping costs, unless the product is faulty, or we’ve made an error.
- We recommend using a tracked shipping service to ensure your return reaches us.
Refunds
- Once we receive your return, our team will inspect it and notify you of the outcome.
- Approved refunds will be processed within 5–7 business days to your original payment method.
Need Help?
If you have any questions or concerns about your return, please don’t hesitate to contact our customer service team at info@kingofpod.co.uk or call us.
Thank you for choosing King of Pod! We value your trust and aim to provide a smooth shopping.